Privacy Policy

PRIVACY POLICY

Effective Date: October 1, 2026
Last Updated: October 1, 2026

Askatto (“Askatto,” “we,” “us,” or “our”) is a service operated by ITS Solutions USA, LLC, a Florida limited liability company.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when consumers and attorneys use the Askatto mobile application, website, and related services (collectively, the “Service”).

By using Askatto, you acknowledge the practices described in this Privacy Policy.

1. About Askatto

Askatto is a technology platform that enables consumers to submit legal questions, receive responses from participating independent attorneys, communicate with attorneys, and connect directly with attorneys.

Askatto is not a law firm, does not provide legal advice, and does not establish an attorney-client relationship between Askatto and any user.

Attorneys participating on Askatto are independent legal professionals and are not employees, agents, or representatives of Askatto.

2. Eligibility and Age

Askatto is intended only for individuals who are 18 years of age or older.

During registration, users are required to confirm that they are at least 18 years old.

We do not knowingly permit individuals under 18 to create an Askatto account. If we learn that an account was created by a person under 18, we may suspend or delete the account and associated information as appropriate.

3. Information We Collect

The information we collect depends on whether you use Askatto as a consumer or as an attorney and on how you interact with the Service.

A. Consumer Account Information

When a consumer creates an account, we may collect:

  • First name;

  • Last name;

  • Email address;

  • Telephone number;

  • City;

  • State;

  • Account authentication information; and

  • Confirmation that the user is at least 18 years old.

Askatto does not require consumers to provide a street address as part of standard registration.

B. Attorney Account and Professional Information

When an attorney registers, we may collect:

  • First name;

  • Last name;

  • Email address;

  • Telephone number;

  • City and state;

  • Bar number;

  • Jurisdiction or state of practice;

  • Professional profile information;

  • Practice areas or legal services offered;

  • Languages spoken;

  • Professional or office location information;

  • Account authentication information; and

  • Other information reasonably necessary to verify or maintain participation on Askatto.

Certain professional information may be displayed to consumers as part of an attorney’s Askatto profile or when an attorney responds to or connects with a consumer.

C. Apple and Google Sign-In

Users may be able to register or authenticate using Apple or Google.

When you use a third-party authentication provider, Askatto receives information necessary to authenticate or establish your account, which may include your name, email address, unique account identifier, or other information you authorize the provider to share.

Apple and Google separately process information according to their own privacy policies and account settings.

D. Legal Questions

Consumers may submit legal questions through Askatto.

Questions may include information voluntarily entered by the consumer concerning a legal issue or situation.

Open Questions

An Open Question may be viewed by participating attorneys on Askatto, regardless of the practice area selected by the consumer.

A practice area selected when submitting a question is used to categorize or organize the question. It does not necessarily restrict which participating attorneys can view the question.

Consumers should not include information in an Open Question that they do not want participating attorneys to see.

Questions Directed to a Specific Attorney

If a consumer chooses to direct a question to a specific attorney, the question is made available to that attorney and is processed by Askatto as necessary to operate and support the Service.

4. Messages and Communications with Attorneys

Askatto allows consumers and attorneys to communicate through in-app messaging or chat.

These communications are stored in Askatto’s systems.

Users may voluntarily exchange names, telephone numbers, email addresses, addresses, or other contact information through chat. Information voluntarily disclosed by one user to another may subsequently be stored, used, or retained by the receiving user outside Askatto’s systems.

Users should exercise caution before sharing sensitive personal information through questions or messages.

Askatto personnel do not routinely review private conversations. However, authorized technical or administrative personnel may access stored communications when reasonably necessary to operate, maintain, secure, troubleshoot, investigate, or protect the Service; respond to a user request; comply with applicable law; address fraud or abuse; resolve a dispute; or respond to a valid legal request.

Attorney-Client Confidentiality

Submitting a question, receiving a response, or communicating with an attorney through Askatto does not by itself mean that an attorney-client relationship has been established.

Users should not assume that communications made through Askatto are protected by attorney-client privilege solely because an attorney receives or responds to them.

Whether an attorney-client relationship or legal privilege exists depends on the circumstances, applicable law, and the relationship established between the consumer and attorney.

5. Information We Do Not Collect Through Standard App Features

Askatto does not currently require users to provide:

  • Precise GPS location;

  • Documents or file attachments;

  • Photographs or videos; or

  • Credit or debit card numbers directly to Askatto.

Users manually provide or select their city and state.

If these features change in the future, we will update this Privacy Policy as appropriate.

6. Attorney Subscriptions and Payments

Participating attorneys may purchase subscriptions through Apple’s App Store or Google Play.

Payment transactions are processed by the applicable app-store provider.

Askatto does not receive or store full credit or debit card numbers used for these app-store transactions.

Askatto may receive and maintain information necessary to determine subscription status, entitlement, expiration, renewal, or related transaction status so that we can provide subscription features.

7. How We Use Information

We may use information collected through Askatto to:

  • Create and manage user accounts;

  • Authenticate users;

  • Verify attorney information and eligibility to participate;

  • Provide and operate the Askatto platform;

  • Display Open Questions to participating attorneys;

  • Deliver questions directed to particular attorneys;

  • Enable communications between consumers and attorneys;

  • Maintain attorney profiles;

  • Manage attorney subscriptions and access;

  • Provide customer and technical support;

  • Maintain the security and integrity of the Service;

  • Detect, investigate, and prevent fraud, abuse, unauthorized access, or other harmful activity;

  • Troubleshoot technical problems;

  • Maintain appropriate business and audit records;

  • Investigate complaints or disputes;

  • Comply with applicable laws, regulations, court orders, subpoenas, or other lawful requests;

  • Establish, exercise, or defend legal claims; and

  • Improve the operation, reliability, and usability of Askatto.

8. How Information Is Shared

We do not disclose personal information merely because it is commercially valuable.

Information may be disclosed in the following circumstances.

Participating Attorneys

Open Questions are made available to participating attorneys as described above.

Questions directed to a specific attorney are made available to that attorney.

Information that a consumer voluntarily provides during a conversation is disclosed to the attorney participating in that conversation.

Consumers

Attorney profile and professional information may be displayed to consumers so that they can evaluate and communicate with participating attorneys.

Service Providers

We may use third-party service providers to provide infrastructure, authentication, backup, storage, communications, technical services, security, app distribution, subscription processing, and other services necessary to operate Askatto.

These providers may process information on our behalf as necessary to perform their services.

Legal, Security, and Compliance Purposes

We may preserve or disclose information when reasonably necessary to:

  • Comply with applicable law or legal process;

  • Respond to valid governmental, regulatory, or law-enforcement requests;

  • Investigate fraud, security incidents, abuse, or violations of our terms;

  • Protect the rights, property, safety, or security of Askatto, our users, attorneys, or others; or

  • Establish, exercise, or defend legal claims.

Business Transactions

If ITS Solutions USA, LLC or Askatto is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

9. Sale of Personal Information and Advertising

Askatto does not currently sell users’ personal information in exchange for money.

Askatto does not currently use information from legal questions or private attorney-consumer chats to provide targeted advertising.

If our practices materially change, we will update this Privacy Policy and provide any notices or choices required by applicable law.

10. Data Hosting and International Processing

Askatto uses cloud infrastructure to operate the Service.

Primary application data may be stored and processed using Oracle Cloud infrastructure located in Colombia.

Accordingly, information provided through Askatto may be transferred to, processed in, or stored outside the United States.

We use technical and organizational measures intended to protect information appropriate to the nature of the data and the services being provided.

11. Backups

Askatto maintains backups for business continuity, security, system recovery, and disaster recovery.

Backups may be stored using Wasabi cloud storage or other infrastructure providers used by Askatto.

Backup data stored in Wasabi is protected by encryption at rest provided by Wasabi.

Information that has been deleted from Askatto’s active systems may remain temporarily in backup copies until those copies expire, are overwritten, or are deleted according to Askatto’s applicable backup retention procedures.

Backup copies are intended for recovery and business-continuity purposes and are not intended to function as active user accounts.

12. Account Deletion

Users may request or initiate deletion of their Askatto account through the account-deletion functionality provided by Askatto.

When an account is deleted, Askatto removes or anonymizes account information from active systems in accordance with our deletion procedures, except for limited information that we have a legitimate reason or legal obligation to retain.

Account deletion is not the same as temporarily disabling or suspending an account.

Where authentication is provided through a third-party identity provider, we also take applicable steps associated with terminating the Askatto account and authentication relationship.

Deleting an Askatto account does not necessarily cancel a subscription purchased through Apple or Google. Users may need to manage or cancel subscriptions through their applicable app-store account.

13. Deleted-User Audit Records

For security, fraud prevention, dispute resolution, investigation, compliance, and accountability purposes, Askatto may retain a limited deleted-user audit record for up to 730 days following account deletion.

This audit record is separate from the user’s active account and is not used to continue providing ordinary Askatto services to the deleted account.

Access to retained audit information is restricted and is intended for legitimate purposes such as:

  • Investigating suspected fraud or abuse;

  • Investigating security incidents;

  • Addressing disputes or complaints;

  • Responding to lawful governmental or regulatory inquiries;

  • Establishing, exercising, or defending legal claims; and

  • Meeting applicable legal or regulatory requirements.

At the end of the applicable retention period, retained audit information is deleted or anonymized unless continued retention is reasonably necessary or legally required, including where information is subject to a legal hold, pending dispute, investigation, court order, or other legal obligation.

14. Questions, Chats, and Historical Communications

Legal questions, attorney responses, and chat communications may create records involving more than one user.

For example, a conversation between a consumer and an attorney forms part of the communication history of both participants.

Account deletion therefore may not always require removal of every historical record from every participant’s records when retention is reasonably necessary for security, fraud prevention, dispute resolution, legal compliance, investigation, or the establishment, exercise, or defense of legal claims.

Where appropriate, Askatto may remove or anonymize identifying account information while retaining limited historical records subject to access controls and applicable retention requirements.

Askatto should not be relied upon by attorneys as the sole repository for records that an attorney may independently be required to maintain.

15. Security

We use administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration, destruction, or loss.

These measures may include authentication controls, access restrictions, encryption provided by our infrastructure and backup providers, and restrictions on administrative access.

However, no internet transmission, cloud service, application, or electronic storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and should notify Askatto if they suspect unauthorized use of their account.

16. Data Retention

We retain information for periods appropriate to the purpose for which it was collected and our legitimate operational, security, compliance, and legal needs.

Retention periods may differ depending on the type of information.

For example:

  • Active account information is maintained while an account remains active and as otherwise necessary to provide the Service.

  • Deleted-user audit information may be retained for up to 730 days as described above.

  • Backup copies are retained according to our applicable backup and disaster-recovery schedules.

  • Certain records may be retained for longer when required by law or reasonably necessary for a pending investigation, dispute, legal claim, legal hold, or regulatory matter.

When information no longer needs to be retained, we may delete, anonymize, or deidentify it as appropriate.

17. User Choices and Privacy Requests

Depending on applicable law and the circumstances of your request, you may be able to request that Askatto:

  • Provide information about personal information associated with your account;

  • Correct inaccurate account information;

  • Delete your account and associated personal information; or

  • Address another privacy-related concern.

We may need to verify your identity before processing certain requests.

Some information may be excluded from a request when retention or processing is permitted or required by applicable law, including information reasonably necessary for security, fraud prevention, legal compliance, investigations, disputes, or legal claims.

Privacy requests may be submitted using the contact information provided below.

18. Third-Party Services

The Service may interact with or depend upon third-party services, including Apple, Google, Oracle Cloud, and Wasabi.

Those companies operate their own services and may independently collect or process information according to their respective terms and privacy policies.

This Privacy Policy describes Askatto’s practices and does not replace the privacy policies of those third parties.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, our information practices, technology, legal requirements, or business operations.

When we make changes, we will update the “Last Updated” date at the top of this policy.

If a change materially affects how we handle personal information, we may provide additional notice where appropriate or required by law.

20. Contact Us

If you have questions about this Privacy Policy, Askatto’s privacy practices, or a privacy request, contact:

ITS Solutions USA, LLC d/b/a Askatto
12555 Orange Dr., Suite 4218
Davie, FL 33330
United States

Email: contact@askatto.com

Website: askatto.com